Individual organisations have their own identity and culture with a unique set of beliefs and values that define how they operate. Expede understands that organisations need to move forward and continually improve, but we also know that a 'one size fits all' approach is not always the best way forward. Even if they are deemed to be ‘best business practice’ or aligned to a recognised ISO or ITIL standard, processes and solutions which are not aligned to an organisation’s business needs are likely to be inefficient and fail to add value strategically or at the front line where effective business processes are vital.

Expede listens to the customer first. We seek to understand the culture, the values and the business strategy to ensure that any proposed process change become a good organisational fit.